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Delete your RealTech Quotes account

Draft, under reviewAn Australian adviser is still reviewing this page. It isn't legal advice, and anything marked [TO CONFIRM] is still being settled.

RealTech Quotes is run by Timothy Anders / RealTech Studios [TO CONFIRM: legal entity name and ABN].

You can delete your RealTech Quotes account whenever you like. You don't need to contact us. You don't need to reinstall the app.

This permanently deletes your account. It can't be undone.

How to delete your account

In the app: open Settings, then Delete account.

On the web:

  1. Open the RealTech Quotes web app and sign in.
  2. Go to Settings, then Delete account.
  3. We email you a code. Enter it to confirm it's you.
  4. Tap Delete permanently.

We then delete your data [TO CONFIRM: right away, or within X days. If not immediate, say how long and that we confirm by email.] The screen tells you when it's done.

What gets deleted

  • Your account and sign-in.
  • All saved quotes and drafts.
  • Imported supplier quotes and photos.
  • Your opening and closing lines, and your settings.
  • AI usage records.
  • Your reported drafts [TO CONFIRM].

Copies on your phone are wiped when you delete from the app.

What we keep, and for how long

  • Payment records that the law requires us to keep, for tax and accounting: [TO CONFIRM: what exactly is kept, e.g. invoices and Stripe transaction records, and the period, usually at least 5 years in Australia.]
  • A scrambled (hashed) record that you used a free trial, so a trial can't be repeated by deleting and signing up again. It can't be turned back into your email. Kept for [TO CONFIRM: retention period]. [TO CONFIRM: adviser to confirm this can be kept after deletion.]
  • Backups are overwritten within [TO CONFIRM: backup cycle].
  • Security or fraud records [TO CONFIRM: if any, and period].

We keep nothing else about your quotes, clients or jobs.

Your subscription

  • Website (Stripe): deleting your account also cancels your card subscription. We don't charge you again. For refunds, see the Refund Policy.
  • iPhone app (Apple) or Android app (Google Play): deleting your account does not cancel an Apple or Google subscription. Billing continues until you cancel it with them. Cancel first:
    • Apple: Settings, your name, Subscriptions (or apps.apple.com/account/subscriptions).
    • Google Play: Play Store, Profile, Payments and subscriptions, Subscriptions.
  • If you signed in with Apple, we also remove the link between RealTech Quotes and your Apple ID.

Before you delete

If you want a copy of your quotes, export them first. Once deleted we can't get them back.

Need help?

Email [email protected] from the email on your account.

Open Delete account in the app

This opens the web app. If you aren't signed in, it asks you to sign in first.