RealTech Quotes
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RealTech Quotes: data sheet for employers

Draft, under reviewAn Australian adviser is still reviewing this page. It isn't legal advice, and anything marked [TO CONFIRM] is still being settled.

Your tech uses RealTech Quotes to write job quotes faster on their phone. This page tells you what is stored, what goes to the AI, and what doesn't.

Operator: Timothy Anders / RealTech Studios [TO CONFIRM: legal entity name and ABN]. Contact: [email protected].

What the app does

The tech types notes about a job. An AI writes a draft quote. The tech checks and edits it, and sends it themselves. Nothing is sent to your customers by us.

What is stored (in the tech's account)

  • Their email, name, country, languages and trades.
  • Their saved quotes and drafts: notes, equipment details, materials, quote text, quote numbers.
  • Client name, job number and site address if the tech types them in. They are kept in the account.
  • Their opening and closing lines.
  • Imported supplier quotes or photos, if they use those features [TO CONFIRM].
  • A record of each AI action (type and time) for usage limits.
  • Subscription status. We don't see or store full card numbers.

Stored in a database in [TO CONFIRM: Supabase region, planned Sydney, Australia]. Quotes are also saved on the tech's phone so they work with no signal.

What is sent to the AI

Only the job notes the tech types:

  • fault found, proposed work, scope notes;
  • equipment details and material names;
  • for a refine, the original notes and the tech's change request;
  • the trade, country and quote language.

AI provider: Anthropic (Claude), model Claude Haiku. [TO CONFIRM: Anthropic's retention, training use and processing location.] It is used only to write the draft. Not used for advertising. We do not use China-based models.

What is not sent to the AI

  • The tech's name.
  • Your client's name.
  • The job number.
  • The site address.
  • Your company's prices, ABN or licence details. The app never asks for them.

Tell your techs: don't type private details about a customer into the job notes.

Who sees the data

  • Only the tech can see their own quotes. The database enforces that each account sees only its own data.
  • We don't sell the data, and we don't use it for advertising.
  • Service providers handle it only to run the service: database hosting, the AI provider, payments (Stripe, Apple, Google), website hosting, sign-in emails [TO CONFIRM: final list].
  • We don't look at job notes as a routine. If a tech reports a draft, we see that draft and their note.

Security basics

  • Data is encrypted in transit.
  • Each account is separated from the others at the database level.
  • Subscription and usage limits are enforced on our servers.
  • Secret keys are kept on the server, not in the app.
  • Sign-in by email code or link, Google or Apple. Passwords aren't used.
  • Job notes are not written to our logs.
  • [TO CONFIRM: encryption at rest, backups and independent security review status. A paid human security review of database security, webhooks and deletion is planned before live payments.]

Deletion and retention

  • The tech can delete their account at any time, in the app or on the web. This removes their quotes, imports, settings and AI usage records.
  • We keep only payment records the tax law requires, and a scrambled record that a free trial was used [TO CONFIRM: retention periods].
  • If an employee leaves, ask them to export what you need first, then delete.

Things to know

  • The AI can be wrong. Every draft must be checked by the tech before it is sent. The app doesn't add prices, licences or warranties.
  • The tech is the account holder, not your company. [TO CONFIRM: whether team or business accounts are planned.]
  • It's your choice whether staff may use it for company jobs. Tell them your rules.

More information

Full details are in our Privacy Policy and Terms of Service.